Big Apple Buddy is a shopping concierge service that helps people around the world buy from US online stores.
We are not a store and do not sell any items. We buy from US stores on your behalf and ship to your doorstep.
Our clients use our service to purchase:
1) items that are not available in their country
2) from U.S. online stores that do not ship to their country
3) from U.S. online stores that require a U.S. shipping address
4) from U.S. online stores that only accept U.S. credit cards
It's very simple! Just tell us what item you would like to buy and we'll take care of the rest. We'll source your item from a reputable US online store and ship it to you anywhere in the world.
We ship to over 190 countries around the world with the help of our shipping partners, Fedex, DHL and UPS.
Our service fee is what we charge to help you purchase your item from the U.S. and ship it to your doorstep, hassle-free.
The service fee covers the entire purchasing process, including sourcing your item, purchasing your goods, inspecting your goods upon arrival at our facility, packing your items and preparing all necessary shipping and customs documentation.
The product cost and shipping are passed on directly to you without mark-up.
This depends on which country you are shipping to and what items you are buying.
To get an estimate of the potential duties and taxes (if any), the Duty Calculator is a great resource.
If you would like a more accurate quote, your local customs authority will be able to assist.
We will set out one or more shipping options from our shipping partners (DHL, Fedex and USPS) in your quote. You should choose the option that suits your preference for price and delivery speed.
The estimated delivery time for your order will be set out in your free quote.
The estimated delivery time will ultimately depend on what store shipping options are available and which international shipping option you choose. It will usually take 2-7 business days for the goods to arrive at our facility from the store. The international delivery time is generally 2-4 business days.
Shipping costs are based on the weight and dimensions of your package for your selected shipping option. The shipping costs will be set out in your free quote.
In America, sales tax is charged if the U.S. store has a presence in the state in which the customer resides.
Big Apple Buddy is based in New York so an 8.875% sales tax may apply to your order.
Because we are purchasing the item on your behalf, the full product cost (including the sales tax) gets passed through to you. It’s similar to if you asked your friend in New York to purchase the item on your behalf. In such an instance, you would be paying them back exactly what the store charged them.
To minimize costs, Big Apple Buddy will always try to source your item from a U.S. store that does not attract sales tax.
We currently accept wire transfers from U.S. bank accounts and credit card payments (Amex, Visa, MasterCard, Discover) through PayPal. Please note that standard PayPal transaction fees apply.
Unfortunately not. We are legally required to declare the purchase price of your products in US dollars on the shipping and customs documentation.
Yes we do! Please see our Shop Page for recommended stores.
We cannot help you purchase items that are considered illegal or hazardous. Please visit your local customs and border protection websites for a list of prohibited and restricted items that cannot be imported into your country.
We are also unable to provide our services for items that are extremely fragile or unusually bulky or heavy.
Yes we can, however we only buy from reputable sellers with a positive feedback rating above 99% through the “Buy it Now” option. At this stage, we are unable to help you place bids on auctions.
Depending on which shipping option you choose, insurance may be included for loss of goods. If you are interested in purchasing additional insurance, please specify this when you ask us for a quote.
Of course you can! If you have a coupon code you would like to use, simply mention it when you ask us for a quote. If we find a coupon code when putting together your quote, we'll also pass that onto you!
Yes, you may cancel your order at any time.
If you cancel your order before we have purchased your goods, you will be refunded all payments less any expenses we incur in processing your refund (e.g. PayPal charges).
If you cancel your order after we have purchased your goods, you will be refunded all payments less a cancellation charge of 50% of the service fee and any expenses incurred in reversing the order.
If we are unable to return your items to the store, then we will not be able to process your cancellation.
You will be kept updated throughout the entire process. We will send you an email confirmation when we have:
(i) received your payment
(ii) received the product from the store
(iii) shipped the product to you
All parcels come with a free tracking number.
We perform a basic inspection to confirm that all items included in your order are present.
If your product is covered by an international warranty then you should contact the product manufacturer directly. Please check whether the relevant company honours warranties outside the US before providing any item or store specific information to them. Otherwise, we may be prevented from making a warranty claim on your behalf.
We offer a warranty return service for products purchased through Big Apple Buddy for a fee of US$50 per item. You will be responsible for all shipping costs associated with the return/exchange. If you are interested in this service, please contact us.
As we will be purchasing goods on your behalf using our accounts with the vendors, product invoices will be in the name of Big Apple Buddy and will not be provided in the first instance. If you require your own invoice, please feel free to contact us.
If you pay with PayPal, you will receive a separate PayPal invoice setting out the total cost of your order (including the product cost, shipping and service fees).