Big Apple Buddy offers fast and reliable international shipping with FedEx and DHL. Three shipping options are available at checkout:

• DHL Express
  (1-4 business days)
• FedEx Priority
  (1-4 business days)
• FedEx Economy
  (5-8 business days)

These estimated delivery times relate to the time it takes to ship your items from our facility in New York to your international address. They do not include the additional time required for the store to ship your items to our facility.

Simply add your items to your cart to get a shipping cost and estimated delivery date for your order.

*International shipping costs are based on your location and the weight and dimensions of your items. Delivery times are based on the estimates provided by FedEx/DHL. Actual delivery times may vary.

Big Apple Buddy is a shopping service based in New York. We help you purchase items from the U.S. that you can't get in your own country. We currently offer shipping to over 100 countries worldwide.

How it works:

1. Add your item to the cart and place your order
2. We'll buy your item from an official retailer in the U.S.
3. We'll ship your item to your international address

If your product includes a manufacturer's warranty, Big Apple Buddy can help you process the warranty claim on your behalf. Please note that you would need to ship the item back to the U.S. at your own expense and pay for any shipping and store-related charges. A $50 service fee will also apply.

Please note that Big Apple Buddy is unable to provide store receipts to customers.

Big Apple Buddy can help you process store returns provided store return policies are satisfied.

If you would like to return your product to the store, you would need to ship the item back to the U.S. at your own expense and pay for any shipping and store-related charges. A $50 service fee will also apply.

Please note that Big Apple Buddy is unable to provide store receipts to customers.

You will be provided with a full breakdown of costs at checkout. The cost will be made up of the following:

• Product Cost + International Shipping + Service Fee

The Product Cost is passed through from the store and the International Shipping Fee is passed through from FedEx/DHL. We charge a Service Fee (minimum of $50) to help you take care of the entire purchasing process.

Please note that prices on our website do not include customs charges/import taxes. Your local customs authority will bill you for these charges once the parcel is in transit. If you would like to get an estimate of these charges, please contact us at hello@bigapplebuddy.com.

If you encounter any technical difficulties with our website or have any suggestions for improvement, please let us know in this form.

We appreciate you taking the time to provide your feedback. Our team will look into your issue as soon as possible.